> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tess.im/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy

Privacy is part of service design: we publish what we do, limit use to stated purposes, and provide clear paths to exercise rights — under LGPD and practices aligned with GDPR.

<Info>
  For technical protection controls (encryption, isolation, retention), see [Data Protection](/Data-Protection).
</Info>

## Principles we follow

* **Transparency** via an accessible privacy notice and terms.
* **Minimization:** we collect what is needed for authentication, service delivery, billing, security, and support.
* **Purpose limitation:** we do not use customer content to train Tess’s own models.
* **Sharing with processors** (for example, AI models or payments) only to deliver the service, with appropriate contractual obligations.

## How to exercise rights and ask questions

| Need                                     | Channel                                   |
| ---------------------------------------- | ----------------------------------------- |
| Access, update, or delete personal data  | [dpo@tess.im](mailto:dpo@tess.im)         |
| Operational support and account security | [support@tess.im](mailto:support@tess.im) |
| Trust Center                             | [trust.tess.im](https://trust.tess.im)    |

Cookies and similar technologies on the site/application are described in a specific policy. Use of agents, pages, and embeddings must respect the platform’s content and acceptable-use rules.

<Warning>
  When a customer submits third-party personal data to the platform, they typically act as controller of that data — and need a lawful basis and internal guidance for doing so.
</Warning>

## Related

* [Data Protection](/Data-Protection)
* [Tess Commitments](/Tess-Commitments)
* [Transparency](/Transparency)