Pillars
Backups
Critical systems have backups. We periodically validate restore capability — because a backup without a tested restore is only a hypothesis.
Recovery objectives
Continuity and disaster plans define how long we accept to return to operation and how much recent data loss is tolerable for essential components, guiding priorities in a crisis.
Exercises
Periodic simulations and tests expose process gaps, forgotten dependencies, and role ambiguity — and produce concrete plan improvements.
Service availability
We pursue high availability, with commercial targets of up to 99.9% depending on the Enterprise contractual offer. Capacity and usage are monitored to absorb demand spikes without prolonged degradation.External dependencies
Cloud, payments, and AI model providers are treated as critical links in the chain. We assess risk, contracts, and security assurances from those partners — because Tess resilience also depends on them.Continuity does not eliminate every outage; it reduces impact duration and makes recovery predictable and communicable.