Security and privacy are living programs. The channels below exist for due diligence, operational follow-up, and exercising rights — with responses in the right perimeter.
Channels
Trust Center
Starting point for compliance materials, security practices, and documentation for customers and risk teams.
Support
Operational questions, account access, anomalies, and assistance with secure use of the platform: support@tess.im Privacy (DPO)
Data-subject requests, personal-data processing questions, and LGPD/GDPR topics: dpo@tess.im Compliance program
Controls aligned with SOC 2 criteria for security, availability, and confidentiality, with continuous evidence management. Privacy is operated under LGPD and GDPR-aligned practices.
Security is sustained by engineering, infrastructure, security and compliance, privacy, support, and leadership — with defined roles, training, and accountability. Security is a continuous process, not a one-time checklist.
Ask, audit, and follow up — this section exists to make Tess’s “how” understandable and verifiable.
