Privacy - Tess AI Docs

Privacy is part of service design: we publish what we do, limit use to stated purposes, and provide clear paths to exercise rights — under LGPD and practices aligned with GDPR.

For technical protection controls (encryption, isolation, retention), see Data Protection.

Principles we follow

Transparency via an accessible privacy notice and terms.
Minimization: we collect what is needed for authentication, service delivery, billing, security, and support.
Purpose limitation: we do not use customer content to train Tess’s own models.
Sharing with processors (for example, AI models or payments) only to deliver the service, with appropriate contractual obligations.

How to exercise rights and ask questions

Need	Channel
Access, update, or delete personal data	dpo@tess.im
Operational support and account security	support@tess.im
Trust Center	trust.tess.im

Cookies and similar technologies on the site/application are described in a specific policy. Use of agents, pages, and embeddings must respect the platform’s content and acceptable-use rules.

When a customer submits third-party personal data to the platform, they typically act as controller of that data — and need a lawful basis and internal guidance for doing so.

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