How to access your Subscription information
Log in to your Tess AI account and then click on your profile icon, located in the lower-left corner of the screen. In the menu that opens, select the "Configurações" option.
Log in to your Tess AI account and then click on your profile icon, located in the lower-left corner of the screen. In the menu that opens, select the “Configurações” option.
Managing your Subscription
By clicking “Manage Subscription”, you’ll be redirected to our secure payment portal. There, you’ll have access to all the tools to manage your plan, including:- Change the current plan (upgrade or downgrade).
- View and download invoices and payment history.
- Enable automatic credit top-up
- Purchase individual credit packages
- Cancel your subscription.
Exploring the Subscription Screen Options
The screen is divided into buttons that allow quick actions on your account. Let’s understand each one of them:Manage Subscription
By clicking here, you’ll be redirected to a screen where you can track the main details of your subscription:
Update Plan
Here you’ll be redirected to the plans tab to choose your migration. (See more details in the Upgrade and Downgrade documentation)
Add Credits
If your plan’s credits are running out before the renewal date, you can use this option to make a one-time purchase and top up your wallet. It’s the fastest way to ensure continued use of the platform without interruptions.
Add Seats
This option is only available for the old Business plan, where billing was done per user and the Workspace owner could add paid users to the account.
Cancel My Plan
If you want to cancel your subscription and stop using Tess, this button will allow you to schedule the cancellation at the end of the contracted cycle.That means if you purchase the monthly plan and use it for 10 days, you’ll still have 20 days remaining. If you purchase the annual plan and cancel in the fourth month, you’ll still have Tess available for the next 8 months.
Enable Automatic Top-Up
To ensure your team never runs out of credits and has the service interrupted, you can enable automatic top-up (Pay as you Go). This feature monitors your balance and automatically recharges credits when the balance reaches a minimum amount defined by you.To set it up, click “Enable automatic top-up” and define the rules:
- When the credit balance falls below: Set the minimum number of credits that will trigger the top-up.
- Amount of credits to add: Choose the number of credits (or the corresponding monetary value) that will be purchased with each top-up.