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The Shopify connector integrates Tess with Shopify. Once connected, the AI can help consult store data such as orders and products and support commerce operations inside chats and agents. Shopify is part of the Tess Connectors ecosystem and uses OAuth authentication for Apps connectors.

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Prerequisites

  • Access to a Shopify store with the data you need.
  • Permission to authorize the Shopify app for that store.

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How to connect

On some Apps connectors, the OAuth consent screen may show a third-party connection bridge name rather than Tess. That is normal—review the requested permissions and continue if they match what you expect.
1

Open the Connectors panel

In chat, click the + next to the message box and select Connectors. You can also manage connectors while editing an agent in Agent Studio.
PRINT: (Connectors panel with Shopify highlighted and the Connect button visible)
2

Find Shopify and click Connect

Under Apps, locate Shopify and click Connect to start authentication.
PRINT: (Provider authorization / consent screen for Shopify)
3

Authorize access

Sign in with the account you want to use and review the requested permissions before confirming.
4

Confirm it is active

Back in Tess, Shopify should appear under Connected, ready for chats and agents.
PRINT: (Tess callback or Connectors list showing Shopify as Connected with a success state)

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What you can do

  • Look up orders and customers for support or ops routines
  • Inspect products and catalog details relevant to a task
  • Summarize store activity for daily or weekly check-ins
  • Support commerce follow-ups with clearer operational context
  • Help teams answer store questions faster inside Tess

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Example prompts

  1. Find order #1042 and summarize payment status, shipping status, and customer email.
  2. Which products had the highest inventory risk this week?
  3. Summarize today’s new orders and flag anything unfulfilled for more than 24 hours.
  4. Draft a customer reply about a delayed shipment for order #1042.

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Best practices

  • Include order IDs, SKUs, or customer emails when available.
  • Ask before making catalog or fulfillment changes.
  • In agents, define whether Shopify is for support lookup, ops reporting, or store updates.

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Troubleshooting

Reconnect and approve access for the correct Shopify store.
Reconnect Shopify in Connectors after app uninstall or permission changes.
Confirm the connected store/account can access that resource.
Tess uses the permissions of the connected account. It does not expand access beyond what that account can already do.Connectors involve access to external systems. Only connect accounts that fit the usage context, and review permissions carefully.