A página de “Status do Sistema” é um painel centralizado que informa sobre a operacionalidade da plataforma Tess e das APIs integradas. Caso ocorra qualquer instabilidade ou manutenção programada, será o primeiro lugar a refletir essa informação.
1. Através do link diretoVocê pode acessar o painel a qualquer momento pelo seguinte endereço: https://status.tess.im/. 2. Pela plataforma Tess AIVocê também pode encontrar o caminho para a página de status dentro da sua conta Tess. Siga os passos abaixo:
Acesse a tela de “Configurações” no menu lateral esquerdo da plataforma.
No menu de configurações, selecione a opção “Controle de Dados”.
Para sua conveniência, é possível se inscrever para receber notificações automáticas sobre qualquer alteração no status dos nossos serviços.Na página de status, você encontrará uma opção para se inscrever (“Subscribe to updates”). É possível optar por receber todas as notificações ou apenas aquelas relacionadas a componentes específicos da plataforma que são mais relevantes para o seu uso.
IMPORTANTE!Se a página de status indicar que todos os sistemas estão operacionais, mas você ainda estiver enfrentando dificuldades, pode ser um problema específico com sua conta ou configuração. Nesse caso, não hesite em nos contatar.
Se tiver qualquer dúvida, nossa equipe de suporte está à disposição para ajudar pelo e-mail: suporte@tess.im.
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Através do link direto`})}),`\n`,_jsxs(_components.p,{children:[`Você pode acessar o painel a qualquer momento pelo seguinte endereço: `,_jsx(_components.a,{href:`https://status.tessai.io/`,children:_jsx(`u`,{children:`https://status.tess.im/`})}),`.\\xA0`]}),`\n`,_jsx(_components.p,{children:_jsx(_components.em,{children:`2. Pela plataforma Tess AI`})}),`\n`,_jsx(_components.p,{children:`Você também pode encontrar o caminho para a página de status dentro da sua conta Tess. Siga os passos abaixo:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[`Acesse a tela de “Configurações” no menu lateral esquerdo da plataforma.`,`\n`,_jsx(OptimizedImage,{src:`https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-11.55.21.png?fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=c6f61ecbe16b6e80e80bb3318b5f325f`,alt:`Captura De Tela 2026 05 26 Às 11 55 21`,title:`Captura De Tela 2026 05 26 Às 11 55 21`,className:`mint-mr-auto`,style:{width:`41%`},\"data-og-width\":`368`,width:`368`,\"data-og-height\":`423`,height:`423`,\"data-path\":`images/Captura-de-Tela-2026-05-26-às-11.55.21.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-11.55.21.png?w=280\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=3dd4edcce9df105afbb204e77111243c 280w, https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-11.55.21.png?w=560\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=27336972a07ab1ab3490e6f1de3fb3b2 560w, https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-11.55.21.png?w=840\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=398727279ab54eeb73486bc166257323 840w, https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-11.55.21.png?w=1100\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=6a918abb82e5626f83ddac3e6099fe65 1100w, https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-11.55.21.png?w=1650\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=38ac1e37097ad583a27d5a839246dadd 1650w, https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-11.55.21.png?w=2500\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=f8f5a49c4a4b4e952c0f0a42905c5019 2500w`}),`\n`]}),`\n`,_jsx(_components.li,{children:`No menu de configurações, selecione a opção “Controle de Dados”.`}),`\n`,_jsx(_components.li,{children:`Em seguida, clique em “Status do Sistema”.`}),`\n`]}),`\n`,_jsx(OptimizedImage,{src:`https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-12.02.44.png?fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=50420ad9d2bad1936228cf6d638767d5`,alt:`Captura De Tela 2026 05 26 Às 12 02 44`,\"data-og-width\":`980`,width:`980`,\"data-og-height\":`548`,height:`548`,\"data-path\":`images/Captura-de-Tela-2026-05-26-às-12.02.44.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-12.02.44.png?w=280\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=a47fbc1c80cecdfe3a407ebc86805006 280w, https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-12.02.44.png?w=560\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=a1f04c8be76ef03768bb234829352384 560w, https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-12.02.44.png?w=840\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=220ed40e2bd4a745d3e2ccb986d4711a 840w, https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-12.02.44.png?w=1100\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=6acba2cf975b1c7bd36397f13cf50364 1100w, https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-12.02.44.png?w=1650\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=3752275835181db31a6f7b6370f0a91e 1650w, https://mintcdn.com/tess-dfe1edf0/BJdIVDcJVEZiYRMq/images/Captura-de-Tela-2026-05-26-a%CC%80s-12.02.44.png?w=2500\u0026fit=max\u0026auto=format\u0026n=BJdIVDcJVEZiYRMq\u0026q=85\u0026s=7dd261687f8f81142adc35f4e9c30170 2500w`}),`\n`]}),`\n`,_jsx(Heading,{level:`3`,id:`como-receber-atualizações-sobre-o-status`,children:_jsx(_components.strong,{children:`Como receber atualizações sobre o status?`})}),`\n`,_jsx(_components.p,{children:`Para sua conveniência, é possível se inscrever para receber notificações automáticas sobre qualquer alteração no status dos nossos serviços.`}),`\n`,_jsx(_components.p,{children:`Na página de status, você encontrará uma opção para se inscrever (“Subscribe to updates”). 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Nesse caso, não hesite em nos contatar.`})]}),`\n`,_jsxs(_components.p,{children:[`Se tiver qualquer dúvida, nossa equipe de suporte está à disposição para ajudar pelo e-mail: `,_jsx(_components.a,{href:`mailto:suporte@tessai.io`,children:_jsx(`u`,{children:`suporte@tess.im.`})})]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Status do Sistema","description":null,"href":"/pt/status"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"O que é a página de Status do 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