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The Data Controls area brings together everything you need to know about security, privacy, and availability of Tess AI. Here you can access the Trust Center (with certifications and policies) and the System Status (real-time uptime monitoring and incidents).

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Where to find it (how to access)

1

Log in to your Tess AI account and then click on your profile icon, located in the lower-left corner of the screen. In the menu that opens, select the "Configurações" option.

Log in to your Tess AI account and then click on your profile icon, located in the lower-left corner of the screen. In the menu that opens, select the “Configurações” option.
2

In the "Workspace" section, click on Data Controls

In the “Workspace” section, click on Data Controls
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What you’ll find in this area

Trust Center


The Trust Center consolidates Tess AI’s security practices and certifications across five main pillars:
Protection of the servers and environments where Tess operates, access controls, redundancy, backup and disaster recovery, etc.
Internal security governance policies, audit and continuous review processes, etc.
Secure development practices (secure coding, code review, vulnerability testing), security updates and patches, among others.
Threat monitoring routines, incident response, and others.
Compliance with LGPD, GDPR, and other data protection regulations. Policies for data collection, storage, use, and disposal, among others.
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Why access the Trust Center?
  1. Transparency: see how Tess protects your data and operations
  2. Compliance: useful for internal audits, information security, and regulatory compliance
  3. Trust: essential for IT, security, legal, and privacy teams that are evaluating or already using Tess

System Status


The System Status shows, in real time, the operational health of the Tess AI platform:
  • Current uptime (service availability)
  • Ongoing incidents or recent history
  • Performance of APIs and main features
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Why access the System Status?If you’re experiencing slowness or an error, you can check whether it’s a general or local issue and have transparent visibility into incidents (start, resolution, impact).
In summary, Data Controls ensure full transparency about how Tess protects your data (Trust Center) and keeps the platform running with high availability (System Status). Access it whenever you need to verify security, assess compliance, or check if there is any ongoing incident.