Support Assistant inside Tess
This is the most commonly used channel by users. Support is handled by a highly trained AI assistant, available 24 hours a day, 7 days a week, in any language.It is prepared to answer questions about using the Tess platform, agent configuration, integrations, plans and features, common usage issues, and other topics.
How to access the Chat?Go into Tess, in the bottom left corner of the screen, open the chat. Click on “Talk to Support”, send your question in natural language, and wait for the AI assistance!
Support Email (Human Support)
This is the channel for cases that require more detailed human analysis: investigations, complex questions, account context, usage history, etc. The address is: support@tess.im (BR) and support@tess.im (International).Support is available on business days, from 9:30 AM to 6:00 PM (Brasília time). Each plan has its own response SLA, but in general our team is very agile and responds to all users within a few hours or up to 1 business day.
Sales Team Email (Human Support)
This is the direct channel with the sales team, for conversations about Tess demos, pricing and plan information for hiring, commercial proposals, or other sales-related questions.Available at: sales@tess.im and operates during the same business hours as support: weekdays, from 9:30 AM to 6:00 PM (Brasília time).